Securus Technologies is a renowned organization that offers criminal and civil justice to modernize incarcerations. They seek to change and provide public safety and enforcement of the rule of law. The firm provides high-tech and reliable software solutions, and in my opinion, it is the most powerful, secure yet simple to use technology solution. They not only connect correctional institution staff to information but also connect inmates to their families. They are based in Dallas, Texas and have an outreach of more than 3,400 correctional and enforcement supports. Their services include instant and secure mail, biometric analysis, telephone services and guarded exchange services.
Securus versus GTL
Securus Technologies refute claims by GTL that their services are at par. The allegations sparked a competitive mode between the two with Securus keen to have a judge to determine if this is the case. Securus maintains that with their technological capacity which includes a modern technical center and a US customer service center, GTL still has a long way to go before they can compare to them.
Securus has more than four years in practice and has heavily invested alongside company acquisitions. It holds the largest voice over internet protocol as opposed to GTL who have one modern calling system. Securus employs skilled field technicians while GTL has to subcontract their work to outsiders. GTL have previously stated that their customer service department has over half of its staff outsourced when Securus employs and trains its staff before being assigned any duties.
Customer feedback and preferences are always critical in determining which service provider is superior. Many clients have abandoned GTL for the superior services offered by Securus, and this might be the solution as to which company is more competitive.
Securus Technologies would like GTL to accept their challenge and prove before a judge, with supporting technological backing if they are confident that they are better than them.